Festa Winter Palace, , Bulgaria (България)
Festa Winter Palace
Reputize Index
80.7/100
Based on
8886 reviews

Most talked about:

Hotel Overall Breakfast Staff friendliness & competence

Most satisfied with:

Wifi price Bar staff Terrace

Most disliked:

TV Minibar
  • Hotel Overal
    82/100
    82/100
    relaxation can be improved.
    Family & kids friendly is acceptable.
    Animation, entertainment, nightlife, music could be better.
    “spa center” “Last night” “spa facilities” “négatif”
  • Facilities
    85/100
    85/100
    Swimming Pool could be better.
    common areas - lobby, lifts, launge, entrance is acceptable.
    Guests are not happy with Hotel maintenance.
    “dinning area” “cold water” “indoor pool” “piscine n”
  • Cleanliness
    86/100
    86/100
    Overall CLEANLINESS is nice.
    Room cleanliness could be better.
    Guests are very happy with the Bathroom cleanliness.
    “Tisztaság” “whole time” “clean room” “Bath towels”
  • Room
    80/100
    80/100
    Guests are OK with the Bathroom.
    Bed is good.
    Guests are OK with the Room size.
    “steam bath” “nice view” “big rooms” “Möbel”
  • Food & Drinks
    82/100
    82/100
    Guests are OK with the Breakfast.
    Guests are OK with the Dining experience.
    Coffee is good.
    “dinner time” “Huge selection” “dinner buffet” “poor breakfast”
  • Staff & Service
    83/100
    83/100
    Staff friendliness & competence is acceptable.
    Guests are OK with the Reception.
    Service could be better.
    “friendly staff” “polite staff” “first night” “old furniture”
  • Price
    86/100
    86/100
    value for money is nice.
    Guests are very happy with the Food price.
    “good value” “cheap ham and biscuits”
  • Location
    88/100
    88/100
    Parking could be better.
    Great Tours & excursions.
    Neighbourhood & area could be better.
    “long way” “couple of minutes” “hard day” “direct access”
  • Internet
    75/100
    75/100
    Guests are very happy with the Wifi price.
    “free WiFi connection in the entire hotel”
Festa Winter Palace
Bulgaria (България)
on via Booking.com

The family suit was very clean and spacious. All the hotel tram was kind and very considerate.

on via Booking.com

great brekfast! amazing pool

on via Booking.com

Gweldige rustige locatie, personeel zeer attent en behulpzaam, netjes, warm en uitermate vriendelijk. -

on via Booking.com

Гостиница очень классная, расположение просто супер, персонал очень приятный все улыбаются и всегда готовы помочь. Номер большой, просторный с балконом и видом на горы. В номере нас ожидала бутылка вина в ведерке со льдом. Было очень приятно.Можно снять лыжи прямо в гостинице и цены такие же как и везде. - - Мне немного не понравилось спа В первый день, когда я туда пришла, то сауна была не разогрета и в один из дней в номере не было горячей воды . Я очень была удивлена -

on via Tripadvisor.com

We, a family of 3, two adults and a 15 year old, have just spent a week at this beautiful hotel. A perfectly situated hotel for the ski lifts, and just far enough away from the hustle and bustle of the evening pubs, bars and restaurants, of which all are fabulous, I would recommend Pappa Mia, the barman Vlad the lad is a star. The staff and the hotel are a credit the hospitality industry, really. Anna the lady who met us and booked us in at reception couldn’t do enough for us, full of very useful information about the ski resort, and all the hotel had to offer. A very professional lady without doubt. The spa is a superb place to go to after a day on the piste, it does get busy though, but the guy at the spa is a most kind and helpful man, nothing is too much trouble for him. We had a junior suite on a Bed and breakfast basis. Breakfast has everything for all tastes, eggs, bacon very streaky, and sausage of a European appearance, scrambled egg, beans, toast, cereal, and croissants etc. Tea, coffees, juice the works, it’s a grand feast. Sets you up ‘till lunch time. The rooms are delightfully furnished and hark back to an era from the Victorian times, or old style Italian, by design apparently. They are basic, functional, and a decent size, but beautiful nevertheless, and as you are only in them for a while it matters not. Fresh towels and sheets everyday. I would certainly recommend this hotel for your stay, it is very peaceful and tranquil just what you need if you’ve popped down the road enjoying all Borovets has to offer in the evening.

on via Booking.com

Couldn’t fault anything - we’ve been coming to borovets for over 10 years and can’t work out why we didn’t give Festa a try earlier. The rooms are spacious, the spa is great and the breakfast is exactly what the family needed before a day on the slopes. Staff were extremely accommodating too! - Nothing

on via Tripadvisor.com

We really enjoyed our stay at Festa Winter Palace. We stayed in a suite and had plenty of room for two adults and an older teen. There was a large double bed in one room and a separate bed in the other room. Breakfast was plentiful with lots of options. We really enjoyed the spa which was in good condition and very friendly staff. There is a good sized pool (often busy in the afternoon, steam, sauna, salt room and relax room. We hired ski equipment from the hotel, it was of a good standard and the facility was well managed. Great to be able to store equipment at the hotel. Very good location, quiet but very close to the four man chair lift. The gondola was about a 15 minute walk when fully kitted up for skiing!

on via Booking.com

Отлично местоположение - в непосредствена близост до лифт Ситняково .Отлично настаняване. Пероналът - на рецепция, ресторант, СПА - изключително учтив, внимателен и с лично отношение към гостите! Благодаря на целия екип на Феста Уинтер Палас хотел за прекрасното изкарване, което ни осигури! -

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on via Tripadvisor.com

Lovely hotel, wasn't sure what to expect as there were some mixed reviews. The hotel decor is perhaps a little dated, the furnishings may not be perfect. But the rooms are spacious, clean and comfortable. Breakfast plentiful the staff helpful and friendly.. Pool and spa facilities well maintained..

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on via Tripadvisor.com

Went to this hotel with my adult grandson over New Year '23/'24 We really enjoyed our stay there, loved the style, considering it was built in the mid 2000 it really captured the old style. Room was large and comfortable, beds were fine for us. Took a bit of getting used to China newscasts rather than CNN. There were English language bits as well. We only had breakfast there but it was good, plenty of choice and variety in salads, fruits, cereals,cooked etc. Pool was lovely and warm on the day we used it, flip flops or similar are a must poolside. Very near all amenities without being on top of them. Wouldn't hesitate to stay there again.

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on via Tripadvisor.com

Отдыхали в начале 2024 года. Нам понравилось всё: природа (отель окружен соснами), хороший чистый номер, фитнес зона, бассейн, хамам, сауна, вкусные завтраки, спокойная уютная атмосфера. Благодарим сотрудников отеля за внимание и заботу. Отдельное спасибо Антонио! Однозначно будем рекомендовать друзьям и по возможности еще раз хотели бы побывать здесь!

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on via Booking.com

Definitely in top 3 Bororvets hotels. 50 m. to the slopes and lifts, ski rent and school, parking, good restaurant and bar, big enaugh rooms, spa, polite staff. Every time in Bororvets we stay there. - The air conditioner was a little bit too noisy in the night.

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on via Tripadvisor.com

This hotel is absolutely amazing From start to finish .. spotless clean staff are so helpful and friendly We ask you ge move to a room with 2 singel beds it was done right away . The spa is amazing and staff there are excellent This hotel in my opinion is the best hotel hear for family and couples.. the food is outstanding I never write a review but as this place was so amazing I had to

on via Booking.com

Cazarea , restaurantul , zona SPA - - Personalul din zona SPA total indiferenți slab pregătiți -

on via Booking.com

The hotel is really, really good! Much better than the other hotels in Borovets. Perfect location near to the slopes, at the same time really quiet. The service was also on a high level, special greetings to Zdravka on the reception desk, she also helped us to extend out stay and to feel comfortable. For sure we will use this hotel going forward. Thank you!

on via Booking.com

Отлично местоположение до ски пистите. Богата закуска, която бе по избор от меню. Получихме страхотни комплименти от хотела. - - Всичко беше страхотно. Нямам никакви забележки -

on via Booking.com

Beautiful and central - Nothing

on via Booking.com

The room was huge and the furnishing reflects the outside design of the hotel - it feels like a manor house. Food and service were great, the ski lifts are close, parking is available in the yard. A great place to stay in Borovets! - ./.

on via Booking.com

Прекрасен хотел, направо вълшебен! Много ни беше романтично, интересно и приятно. Освен че беше чист хотелът е красиво обзаведен, а персоналът - загрижен и любезен. Предупредиха ни, че запазеният от нас апартамент попада в крило, където ще бъде шумно поради празник на младежи - предложиха ни друг + компенсация закуска и вечеря. А те бяха чудесни! Изобщо, препоръчвам от сърце! -

on via Booking.com

The peace & quiet - The breakfast could have been better

Hotel Reputation Management.